Viator Tours

Viator was purchased by TripAdvisor in 2014 for $200 million. This suggests that, contrary to earlier assumptions, Viator is no longer a standalone business. The parent firm, TripAdvisor, nevertheless oversees the majority of its operations even though it is run as a separate business.

In essence, Viator is an established and renowned organizer—not a tour provider. It offers more than 200,000 bookable activities, providing a wide range of alternatives. Viator has produced a mobile app for cell phones by utilizing rapidly developing technologies. By making a smartphone reservation, you can avoid the discouraging “sold out” signals you would encounter when working with conventional operators.

How to Book Viator Tours:

The booking procedure is identical because the business is connected to TripAdvisor. Visit the website first, look for an operator, and make a direct reservation to get a better deal. Keep in mind that the price difference is not crucial right now for you.

Pros And Corns


  • Your cash is secure. By the time you get home, you receive a refund if your trip is cancelled for any reason.
  • A one-stop shop is Viator. On a single website, you have access to a wide variety of travel guides. This facilitates your search and speeds up the process of finding the right guide.
  • Only the attractions you select require payment. There are no unstated costs.
  • Viator is a strong brand that is well-known throughout the world thanks to its affiliation with TripAdvisor.
  • One of the best innovations comes from Viator. They have improved their services and made booking a tour simple by utilizing the development of technology.


  • The supply is at its maximum. Because you just rely on customer feedback, you never know how to distinguish between the wheat and the chaff. You could have to endure a hardship you didn’t anticipate if you chance to miss the shot.
  • Booking difficulties have reportedly been observed with Viator. Be careful to avoid becoming a victim during the process.
  • They don’t provide enough information on their website about the organizers. Unfortunately, their employees have greater knowledge, but they haven’t been able to figure out how to include this on their website. Call them if you want additional details and have the time to speak with someone.

How does It work

Tripadvisor users are what drive Viator, which offers trips that can be booked directly from the review site. Here are several reasons to investigate this internet distribution route, as stated in their FAQs:

  • On Viator, Tripadvisor, and partner networks, reach 455+ million visitors.
  • Create a free Tripadvisor listing to increase brand recognition.
  • Manage reviews easily to win over customers.
  • Curate your listing by adding pictures, descriptions, prices, and other information.

Cancellation Policy

One of the best features of Viator is its free cancellation policy with a 24-hour advance notice. Many of the experiences are advertised as totally refundable with at least 24 hours notice.

It’s crucial to keep in mind that not every Viator tour or experience is refundable up to one full day before the activity, so carefully review your reservation. Others never permit a return due to a cancellation, while certain experiences have stricter refund policies (requiring greater notice).

Is Viator a reliable company?

We think Viator is valuable occasionally for discovering entertaining and unique experiences at your preferred future location! When you book with Viator, you may choose from a variety of options and read extensive descriptions to understand what you’re getting.

However, since you’re not making your reservation through the tour operators directly, be aware that any communication from them may go through Viator and may result in misunderstandings or problems.

Although many excursions only utilize Viator, you could always use it for research and to try to make a direct reservation.

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